Effective Date: 23rd June 2025
Welcome to Oyana Travel. Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information to provide better services to all our clients. The information we collect includes:
a) Personal Information
When you make inquiries, book tours, or subscribe to our newsletter, we may collect:
- Full Name
- Email Address
- Phone Number
- Country of Residence
- Travel Preferences (dates, destinations, group size, etc.)
- Payment Details (processed securely via third-party gateways)
b) Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Pages visited
- Time spent on the site
- Referring website
This information helps us analyze trends and improve the user experience.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes
- Process bookings and payments
- Personalize travel packages
- Send travel updates and promotional offers (only with consent)
- Improve our website and customer service
- Comply with legal requirements
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Trusted third-party providers (e.g., hotels, transport companies, tour guides) to fulfill bookings
- Payment processors to securely process payments
- Government authorities, if required by law
Each partner is contractually obligated to keep your data confidential and use it solely for agreed purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no system is 100% secure.
5. Cookies
Our website uses cookies to enhance user experience. Cookies help us understand website traffic and customize content. You can control cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at: info@oyanatravel.com
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Oyana Travel
📧 Email: info@oyanatravel.com
📱 Phone: +254 794 895 670
🌍 Website: www.oyanatravel.com
